General conditions

General conditions

You are reading the English-language version of the privacy policy. This translation is merely an informative guide. The legally binding version that takes precedence in case of dispute is the original Spanish version of the privacy policy.

I – As a User, Registered User or advertiser (private individual) that uses our Website and Apps

  • At idealista we are responsible for processing the personal data you provide to us. We will process it to be able to render the services you request.
  • At the time you request a service, this request becomes a contractual relationship that is the legal basis to be able to process.
  • We will also send you commercial messages when you have accepted it.
  • If you have authorised the assignment of your data or you have requested us for a service rendered by other companies, the latter will need to have access to your data in order to be able to render the service.
  • You can, at any time, access, rectify or cancel your data, as well as exercise other rights, as explained below.

II – As a professional advertiser (legal person) or representative thereof that uses our Website and Apps or our tools for professionals

  • At idealista we are responsible for processing the personal data you provide to us. We will process it in order to be able to render the services you request based on the agreement signed with the company you represent.
  • The legal basis for processing your data is the legitimate interest of idealista.
  • Your data may be shared with idealista’s service providers that must access it in order to render the service.
  • You can, at any time, access, rectify or cancel your data, as well as exercise other rights, as explained below.

You should know:

We always recommend that you fully read the Privacy Policy that we provide below to be able to know in-depth which data we use from each service you request and for how long we need to keep it.

On top of this, this privacy policy may be modified by a unilateral decision by idealista. Therefore, we recommend that you review it regularly.

When you click the “Ok, let’s go” button or equivalent, you state you know and understand idealista’s Privacy Policy.

Now we get down to the nitty-gritty of the legal text, so that you can have the peace of mind to know everything we do (and don’t do) with your data. Go pop the kettle on and put on your favourite song to make the reading just a little lighter.

You are reading the English-language version of the Privacy Policy. This translation is merely an informative guide. The legally binding version that takes precedence in case of dispute is the original Spanish version of the Privacy Policy.

1. Data controller: who is responsible for processing your data?

idealista, S.A.U., a company with registered office in Madrid, at Plaza de las Cortes 2, 5º (28014), with Tax Identification Number (NIF) A-82505660 (“idealista”) is the data controller of the personal data that are sent through our website (www.idealista.com), its sub-domains or our apps (“Website and Apps“).

We provide information in the following sections about the rights you hold as well as how we use your personal data, whether you use our Website and Apps to search for information about properties advertised (“User” or “Registered User”) or if you post a property as an individual (“Private Advertiser”) or as a representative of a Professional Advertiser (hereinafter referred to as the “Professional Advertiser”) by virtue of the General Data Protection Regulations (“GDPR”).

If you have any queries related to the processing of your personal data, you can contact us at the following email address: privacidad@idealista.com, by calling +34 91 701 40 30, or you can contact our Data Protection Officer using the following email address: dpo@idealista.com.

2. Purpose of the processing: what can we do with your data?

a) We manage your personal data to render the services you have requested through the Website and Apps. Such personal data may include, but is not limited to: your name, surname, email address, profile picture, user ID, password, telephone number, full details of the properties you are going to advertise (including the physical address of the properties), bank details or billing details, as the case may be.

The list of services you can request includes the following:

  • Signing-up as a user.
  • Saving and managing your searches for properties.
  • Contacting advertisers.
  • Publication of listings on our Website and Apps and also, if you are a Professional Advertiser, on other portals owned by idealista (for example, www.yaencontre.com), unless you expressly indicate otherwise.
  • Contact chat.
  • Property valuation service (these are not official valuations).
  • Energy efficiency certificate application service provided by Sociedad de Tasación.
  • Solar power services and other energy solutions provided by third party operators.
  • Mortgage brokerage services provided by Idealista, Crédito y Financiación, S.L. (“idealista/hipotecas”), a real estate credit intermediary.
  • Services aimed at professionals interested in collaborating in insurance mediation activity.
  • Multimedia services that help you to improve your listing (including photo book, professional video, etc.)
  • Property export service.
  • Support service to help you sell or rent your property.
  • Sending information about similar properties that may interest you.
  • Service for creating and signing lease contracts.
  • Database of defaulting tenants service for Professional Advertisers.
  • Financial investment calculator services provided by FINECT.
  • Maintenance and assistance service for companies and clients provided by Acierta Asistencia.
  • Duplicate service (DeDup), to identify duplicate listings from various sources on the Internet. In the provision of this service, links to third-party websites or web applications may be displayed. idealista has no control over, and is not responsible for, the content or regulatory compliance of such third-party websites or web applications; therefore, we recommend that you carefully review the privacy policies and terms of use of such websites or web applications.

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