FAQ

MY ACCOUNT

  • How to create an account?

    Click on the button

     If you already have an account, simply fill in your email/password and press the button

     

     If you do not have an account and wish to create one, click

     

     

     

     

     

    Now all you have to do is fill in your name, email/password and click on

  • How to modify my data?

    Login to your account, click on the button 

     

    Then click on <Settings> and your profile will appear. From the profile you can modify/add your data.

  • Forgot your password?

    Click on the <Forgot your password?> button

     

     

     

     

     

     

     

     Enter your email address and we will send you a recovery link

  • How to manage my subscriptions?

    Login to your account and click on the button

    Next click on  

    Once you are in Settings, you will see the section, where you will see all the newsletters and alerts that you can modify or delete. 

  • How to manage my communications?

    Login to your account and click

    After clicking on Inbox you will access the <Active conversations> section, you will be able to read, modify and delete your communications

MANAGE MY AD

  • How to publish?

    Login to your account

    Once inside, on the main page, click on the button

    You will then see all the fields to fill in, the fields containing an (*) are mandatory for the publication of your ad.

    After filling in the first section, <Save and Next> until all four sections are completed.

  • Time of publication

    For individuals: 

    Publishing time is unlimited

     

    For professionals:

    Publication time will be 3 months

  • How many ads can I post for free?

    For individuals:

    You will be able to publish one ad for free, if you wish to publish more, you will have to pay one of the fees we offer.

     

    For professionals:

    There is no limit to the number of ads, you can publish as many as you wish during the first 3 months.

  • How to delete/modify my ads?

    Log in to your account and click on the button   

    Click on the Estate section  

    In the Properties section you will see your listings

    If you click here: you can modify your ad

    If you click here:   you can delete your ad

HOW TO SEARCH IN PORTALTOP

  • How to search?

    On the main page of our website you will see a box in which you can select the type of property, purchase or rent...

     

     

     

     

    If you wish, you can also add search filters

  • I don't see the advertiser's contact or he doesn't respond.

    If you do not see the advertiser's contact, you must fill in the form with your data and click <Contact>, automatically the advertiser will receive the information and will contact you.

    If the advertiser does not contact you, it may be that he/she has not yet read your message. You can also call the contact phone number listed in the ad.

  • How to save/discard properties of interest?

    Once the search has been carried out, you will see that in the upper right hand corner there is a

    button that will automatically save it in your favorites

    You can also enter the property of interest and you will see below the pictures      

    To discard a property of interest you only have to access to Favorites

    Search for the property to be discarded and click on the icon 

ABOUT FRAUD

  • Any suspicious ads?

  • I have been scammed, what can I do?

    In PortalTop we care a lot about our customers, so if you believe you have been a victim of a scam, you should immediately file a complaint with the technological crime units of the police or the civil guard. Once the report has been filed, these agencies will contact us and we will provide all the necessary information for the investigation.

  • Rent, sell or buy safely and securely

    In PortalTop we want the experience of our customers to be as satisfactory as possible. But there are people who use these platforms to try to get other users to pay for ads or services that do not really exist.

    Therefore, we advise you to read these points:

    PortalTop is a platform where supply and demand meet. We will never ask you for any bank details or to make transfers or payments for services that you have not contracted. Therefore we do not intervene as intermediaries in the transaction of sale or rental.

    Be wary of suspicious links that the advertiser sends you.

    If an advertiser can't talk on the phone and always makes some excuse, it may be a fraud.

    If the price of an advertisement is below market prices, be suspicious.

    And of course, never send money before you have visited the property.

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PortalTop consultant's response ...

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